Frequently Asked Questions...
Click the “Read More” buttons below to explore each topic in detail.
General Business...
Q: Where is Drift Creek Company located? A: We are based in Waymart, Pennsylvania, and serve customers throughout the Northeast and Mid-Atlantic. Q: What areas do you deliver to? A: We proudly deliver to Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Pennsylvania, Delaware, Maryland, West Virginia, and Virginia. Q: What products do you offer? A: Our core products include custom-built sheds, garages, cabins, and greenhouses, all crafted to your specifications. Q: Can I customize my building? A: Absolutely! We offer a wide range of customization options for size, style, colors, and features to ensure your building fits your needs perfectly. Q: How do I get a quote or place an order? A: You can request a quote or start your order right from our website, or by contacting us directly via phone or email. We’ll guide you through the entire process. Q: Who do I contact with questions or for customer support? A: You can reach us by phone at (570) 445-8003 or by email at info@driftcreekco.com. We’re always happy to help! Q: How long does it take to get my building delivered? A: Typical delivery timelines are 3–4 weeks from order to completion, depending on your location and customization requests. Q: Do you offer site preparation or installation? A: We offer delivery and installation for most buildings. Site preparation services may be available—please contact us for details specific to your area. Q: Are all products available in every service area? A: While we strive to offer our full range of products in all regions, certain structures or features may not be available everywhere due to delivery logistics or local regulations. Please contact us to confirm availability in your area. Q: What is the best way to stay updated on new products and offers? A: Sign up for our newsletter to receive updates on new arrivals, exclusive deals, and helpful tips—delivered right to your inbox!
Product & Delivery...
Q: What are the clearance requirements for delivery? A: Most buildings sit approximately 13'6" high while on our trailer. Please make sure any major branches are removed along the delivery path—softer branches are generally not an issue. If you have low-hanging wires, let us know in advance so we can make arrangements to safely push the wire up as needed. For width, it’s recommended (but not required) that the passage to the final location is at least 1–2 feet wider than your building. Please note that turns require additional clearance. Q: Do I need a specific foundation or site preparation before delivery? A: No specific foundation is required, but we recommend a level “modified stone pad” for your building to sit on. A level pad is important for the proper function of doors and windows. We will do our best to ensure everything works by placing blocking up to 3", but levelness and door functionality cannot be guaranteed if the site is not properly prepared. Q: What types of delivery do you offer? A: Standard delivery is done by truck and specialized shed trailer. For tighter, less accessible spots, we offer mule and crane delivery for an additional fee. If you have a challenging site, let us know so we can recommend the best delivery option. Q: Can you deliver to Long Island, NY? A: Yes, delivery to Long Island is available, but please note that additional hauling and permitting fees apply. Q: Are there special requirements for larger buildings? A: Yes, buildings 12'11" wide and wider require escort vehicles for transport. Please contact us for details and to ensure all requirements are met for your delivery. Q: What should I do to prepare my site for delivery? A: Make sure your site is accessible and clear of major obstacles. Preparing a level surface in advance is essential. We recommend a modified stone pad, but the key is that it’s level—this ensures your building’s doors and windows function properly after delivery. Q: Who should I contact if I have questions about delivery or site prep? A: You can reach us at (570) 445-8003 or email info@driftcreekco.com. We’re happy to answer any questions and help you prepare for a smooth delivery!
Order Process...
Q: How do I start an order? A: You can start your order by contacting us through our website, phone, or email. We’ll discuss your needs and help you customize your building. Q: What happens after I place my order? A: Once your order is placed and a deposit is collected, we’ll keep you updated throughout production. We’ll also coordinate delivery details with you as your building is being completed. Q: How long does it take to receive my building? A: Delivery and installation typically take about 3–4 weeks from the time your order is placed. Q: Can I customize my building during the order process? A: Yes! We offer a wide range of customization options for size, style, color, and features to ensure your building matches your vision. Q: What payment options are available? A: We accept various payment methods and offer financing options, including rent-to-own, for larger structures.
Bulk & Commercial Orders
Q: Do you offer discounts for bulk or commercial orders? A: Yes, we offer discounts for bulk and commercial orders. Please contact us to discuss your project and receive a customized quote. Q: Can you accommodate large or custom commercial projects? A: Absolutely! We’re happy to meet with potential customers to determine if we’re the right fit for your large or commercial project. Let’s connect and discuss your needs. Q: Do you partner with contractors, landscapers, or real estate developers for ongoing projects? A: Yes, we welcome partnerships with contractors, landscapers, and real estate developers for ongoing or bulk projects. Q: What is the process for placing a bulk or commercial order? A: The best way to start is by meeting in person or talking over the phone. We’ll discuss your needs, answer questions, and guide you through the next steps.
Dealer Inquiries
Q: How do I become a dealer for Drift Creek Company products? A: You can apply to become a DCC Dealer by submitting an application. Click here to apply. Q: Are there minimum order requirements for dealership programs? A: Please contact us for details on dealership requirements and program specifics. Q: Who should I contact for dealer or partnership opportunities? A: Reach out to us by phone at (570) 445-8003 or email info@driftcreekco.com to discuss dealer or partnership opportunities.
Policies: Returns, Cancelations, etc...
Q: Can I cancel my order after placing it? A: Yes, orders can be canceled within three days of placement to receive 50% of your deposit back. After three days, the entire deposit is non-refundable. Q: Can I return my building after delivery? A: We do not accept returns on custom buildings with an order total exceeding $10,000. However, we are committed to working with our customers to ensure satisfaction with every building. Q: What happens if my building is damaged during delivery? A: If your building is damaged during transport while on the public roadway, DCC will rectify the issue—either by repairing the damage or providing compensation. Once the building leaves the public roadway and enters private property, DCC is no longer responsible for any damage sustained. Q: Can I make changes to my custom order after placing it? A: For custom orders, customers have up to one week after ordering to make any changes. After that period, we will do our best to accommodate further changes, but they cannot be guaranteed. Q: Who should I contact if I need to report an issue or request a cancellation? A: Please contact us directly at (570) 445-8003 or email info@driftcreekco.com for assistance with cancellations, changes, or any concerns about your order.
Who We Are
This is your About section. This space is a great opportunity to give a full background on who you are, what you do and what your site has to offer. Your users are genuinely interested in learning more about you, so don’t be afraid to share personal anecdotes to create a more friendly quality.
Double click on the text box to start editing your content and make sure to add all the relevant details you want site visitors to know. If you’re a business, talk about how you started and share your professional journey. Explain your core values, your commitment to customers and how you stand out from the crowd. Add a photo, gallery or video for even more engagement.
Get on the List
Sign up to receive the first word when we go live.
